Privacy Policy

Effective Date: 20th August 2024

At The Lake House (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website https://thelakehouse.property or contact us regarding our estate or associated services.

Who We Are

The Lake House is the data controller for your personal data. This means we decide how and why your data is processed.

Contact Details
The Lake House
Plaistow, West Sussex, RH14 0PA
Email: privacy@thelakehouse.property

What Data We Collect

We may collect:

  • Contact Details: Name, phone number, email, and address.
  • Property Interest: Enquiry notes, viewing preferences, or availability.
  • Technical Data: IP address, browser type, time on site.
  • Marketing Preferences: Your consent and preferences for updates.

How We Collect Your Data

  • Directly from You: Through enquiry forms, email, or phone calls.
  • Automatically: Via cookies or similar tracking technologies.
  • Third Parties: Referral partners, estate agents, or property platforms.

How We Use Your Data

  • Responding to property enquiries
  • Arranging viewings or consultations
  • Sending you relevant updates or marketing (if opted in)
  • Improving our website and services
  • Complying with legal and regulatory obligations

Legal Bases for Use

We rely on:

  • Consent: For marketing communications
  • Contract: To respond to viewing or sales requests
  • Legal Obligation: Where required by law
  • Legitimate Interests: To improve services or track site usage

Who We Share Your Data With

We may share your data with:

  • Professional service providers (IT, hosting, marketing)
  • Partner estate agents or legal representatives (with your consent)
  • Law enforcement or regulators (if required by law)
    We ensure all third parties uphold strict data protection standards.

International Transfers

We will only transfer your data outside the UK/EEA if adequate protections (such as Standard Contractual Clauses) are in place.

Data Security

We use secure servers, encryption, and access controls to protect your data from unauthorised use, loss, or breach.

How Long We Keep Your Data

We only keep your data as long as necessary:

  • Enquiry data: Up to 12 months unless you become a client
  • Contractual data: 6 years for legal/tax purposes
  • Marketing preferences: Until you opt out

Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Transfer your data to another provider
  • Withdraw consent at any time

To exercise your rights, email: privacy@thelakehouse.property

Marketing & Communications

You’ll only receive marketing emails if you’ve opted in. You can unsubscribe at any time via the link in our emails or by contacting us.

Cookies

We use cookies to improve your browsing experience. Please see our Cookie Policy for details.

External Links

Our website may link to third-party websites. We are not responsible for their content or privacy policies.

Updates to This Policy

We may update this policy from time to time. Please check back regularly. The latest version will always show the most recent “Effective Date.”

Contact Us

Questions or concerns?
Email: privacy@thelakehouse.property
Address: The Lake House, Plaistow, West Sussex, RH14 0PA

If you are dissatisfied with how we’ve handled your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.